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Corporate Profile Information Technology

Indian Software Exports logs Rs.8,600 crore turnover in the First Quarter of 2001- 02.

Industry registers 52% revenue growth in Q1 2001 in comparison to the same period last year NASSCOM maintains export projections of Rs. 40,000 crore.

New Delhi, August 16, 2001: NASSCOM (National Association of Software and Service Companies), the apex industry association of IT Software and Service companies in India, today announced the results of its survey on the performance of Indian software and service exports for the first quarter (April - June) of the financial year 2001-02. The survey revealed that IT software and service exports during Q1 2001 generated revenues of Rs. 8,600 crore against Rs. 5,670 crore for the corresponding period last year.

In terms of increase in export growth rates, the industry grew at 52% in the first quarter of 2001 as against a growth rate 65% witnessed in Q1 2000. Despite the IT slowdown, the contribution of IT Software and Service export revenue for the first quarter has increased from 20% in 2000-01 to 21.5% in 2001-02.

Call Centre Management:
The term 'call centres' is really a misnomer. They are much more than that. They are Contact centres. Service centres. Customer centres. Technical support centres. Reservations operations. Sales centres. E-commerce centres. The list goes on and on.

IT Software Industry:
Software is a cause that's found many champions - from the government, the media to the stock markets and venture capitalists.As on 31 December 2000, the number of employed IT software professionals increased to 410,000. The IT software sector continues to be amongst the fastest growing sectors in the Indian economy.And the domestic software and services market continued to post a strong performance in 2000-2001 with revenues of Rs. 9,410 crores and a growth of more than 30 percent over the previous year.

Internet and Ecommerce:
The impact of the Internet is transforming businesses; fundamentally changing the way they operate, whether in hi-tech or primary sectors. Electronic business is more than simply "electronic commerce." It has evolved from being a way of coordinating transactions over the Web, to being a general principle for all business processes rather than merely for supply chain and sales activities. It can be defined as "the application of information technologies to facilitate the buying and selling of products, services and information over public standard based networks."

E-commerce has evolved due to developments in its underlying technologies, and the benefits accruing to both businesses and consumers alike. The Internet provides an almost universal infrastructure for accessing and interacting with consumers and business-partners cost effectively. The network effect - where value increases as more people join up-has also played an important part. The value propositions of the Internet, like being an enabler for globalization, for "enriched customer interface and customer service," and for personalization have also been critical drivers of e-commerce growth.

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